Shipping & Delivery Policy
Thank you for choosing YOCLES E-Bike. We're committed to getting your order to you safely and efficiently. Below you'll find all the information you need about our shipping process.
1. Order Processing
Once your payment is confirmed, we begin preparing your order for shipment. Processing typically takes 2-3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
For pre-order items, the estimated shipping date is clearly indicated on the product page.
2. Shipping Costs
We're pleased to offer free shipping on all e-bikes —no hidden fees, taxes, or duties.
3. Delivery Timeline
| Product | Warehouse | Destination | Delivery Time | Courier | Remarks |
| Ebikes | UK | UK | 2-5 working days | Fedex / DPD | Shipping ebikes to outlying islands or remote areas requires an additional shipping cost or cannot be delivered. |
| Accessories | China | UK | 10-20 days | 4PX |
4. Order Tracking
Once your order leaves our facility, we'll send you a confirmation email with tracking information. Please allow up to 24 hours for the tracking number to activate in the carrier's system.
During peak seasons or holidays, tracking updates may take 48-72 hours to appear. If your tracking information hasn't updated after this period, our customer service team is ready to investigate and will get back to you within 48 business hours.
5. Delivery Time Exceeded
International shipments can occasionally experience delays due to customs processing, holidays, or other unforeseen circumstances. If your order hasn't arrived within the estimated timeframe, please reach out to us at service@yocles.com. We'll contact the carrier immediately and work to resolve the situation.
We appreciate your patience and understanding—our team is here to ensure you receive your e-bike and enjoy the ride ahead!