Warranty

Warranty and Guarantee Policy

We provide the following warranty coverage for all e-bikes sold. Defects not caused by human damage during the warranty period will be addressed with free replacement parts.

After the warranty expires, customers are responsible for the cost of replacement parts and shipping fees. All our e-bikes are brand new and equipped with original factory components.

Rest assured, separately purchased accessories are sold at cost price to assist with quick issue resolution. These accessories are not covered under warranty except for Dead on Arrival (DOA) cases.

Important Note: Warranties do not apply to second-hand or modified e-bikes.

Warranty Coverage

Item Parts Guarantee time Service
Basic parts Frame 12 months Covers natural deformation, welding defects, desoldering, fractures, and quality issues due to manufacturing defects. Excludes modifications and collision damage.
Front Fork, Handlebars, Saddle Tubes 12 months Excludes self-modification and collision damage.
Tire 1 months Only covers manufacturing defects. Not covered: punctures from sharp objects, low tire pressure, etc.
Saddles, Plastic Parts, Disc Brake Rotor, Brake Pads, Brake Cable 3 months There is no warranty for parts collision Excludes collision damage, modifications, and human-caused damage.
Fenders, Rear Racks, Pedals, Grips, Cranks, Chainrings, Front Hubs, Rear Hubs, Chains, Ringer Shifters, Rear Derailleur, Rear Derailleur Protective Cover, Flywheel, Shock Absorber, Bell, Horn, Lifting Lug, Connecting Rod 6 months
Electrics parts Controllers, Chargers, Main/auxiliary cables, Display, Front and Rear brakes, Accelerators, Brake Levels, Pedal assistance Sensors 12 months Covers short circuits, burnouts, and performance failures due to manufacturing issues. Excludes water damage, cut cables, natural brake wear, and human damage.
Headlights, Taillights 6 months
Motor parts Motor 12 months Causes coil phase loss, burnout, demagnetization, axle deformation, etc. Excludes damage from insufficient tire pressure, speed bumps, or potholes.
Motor hall, Motor bearing 12 months Covers hall wire burnout, abnormal noise, or bearing rupture.
Battery Battery box, Battery top cover, Battery bottom cover, Battery 12 months Covers poor contact, power failure, failure to charge, or capacity below 60%. Note: The warranty period is not reset; replacement batteries inherit the remaining warranty. Excludes water or human damage.

 

Conditions Not Covered Under Warranty

  1. Damage due to failure to follow instructions in the User Manual regarding use, maintenance, or adjustment.
  2. Issues caused by unauthorized disassembly, repair, modification, or improper use, storage, or accidents.
  3. Minor scratches or outer packaging damage during shipping or handling of accessories.
  4. Consumable parts such as tires, saddles, plastic parts, brakes, rotors, pads, cables, and surface scratches.
  5. Returns shipped without prior written approval will not be accepted or refunded. Costs from repairs performed at unauthorized service centers without prior approval.

How to Claim Warranty

Step1. Document: Take a clear photo or short video clearly showing the issue.

Step2. Contact: Email the media along with a description of the problem, your order number, and purchase platform to: service@yocles.com.

Step3. Review: We will evaluate the issue. If clear, a solution will be provided promptly.

Step4. Diagnose: If further investigation is needed, we will guide you through diagnostic steps and share corresponding photos or videos. Once received, we will offer a resolution.

Step5. Resolve: After verifying your order and address, we will ship the necessary replacement parts.