Shipping policy

Thank you for choosing our product. We're committed to getting your order to you safely and efficiently. Below you'll find all the information you need about our shipping process.

 

1. Order Handling Time

Once your payment is confirmed, we begin preparing your order for shipment. Processing typically takes 2-3 business days.

For pre-order items, the estimated shipping date is clearly indicated on the product page.



2. Shipping Costs

We are pleased to announce that all products shipped from our UK warehouse are eligible for free delivery service - with no hidden fees, taxes, or duties. 


All products (such as accessories) shipped from the Chinese warehouse have a shipping fee of £ 8.


3. Transit Time

Warehouse Destination Transit Time Courier
1 UK UK 2-4 working days Fedex / DPD
2 China UK 7-15 working days 4PX

 

4. Order Tracking

Once your order leaves our facility, we'll send you a confirmation email with tracking information. Please allow up to 24 hours for the tracking number to activate in the carrier's system.

During peak seasons or holidays, tracking updates may take 48-72 hours to appear. If your tracking information hasn't updated after this period, our customer service team is ready to investigate and will get back to you within 48 business hours.

5. Delivery Time Exceeded

International shipments can occasionally experience delays due to customs processing, holidays, or other unforeseen circumstances. If your order hasn't arrived within the estimated timeframe, please reach out to us at hanhuiltd@163.com. We'll contact the carrier immediately and work to resolve the situation.

We appreciate your patience and understanding—our team is here to ensure you receive the procuct!