Refund policy
1. The specific terms for returns and exchanges are as follows:
● Return: Accepting returns of defective and non defective products within 30 days. The product remains in its original packaging unopened or has never been used. The return shipping cost/return label caused by non quality issues shall be borne by the customer.
● Exchange: Accept exchange within 30 days. The product remains in its original packaging unopened or has never been used. The return shipping cost/return label caused by non quality issues shall be borne by the customer.
● Restocking fee: 10% (percentage of product price).
2. How to Apply for a Return/Exchange
Please follow these steps to start a return or exchange:
● Contact the Customer Service: Provide your order number and details of your request. For quality issues, include photos/videos of the defect to confirm eligibility.
● Ship the Product Back: Send the product (in its original state/packaging) to the provided address and provide a logistics tracking number.
● Inspection & Processing: Once we receive and inspect the product, we will process your refund or exchange according to the returned product status.
3. Refund Processing
● Refund Method: Refunds are issued to the original payment method used for the purchase.
● Refund Processing Time: 10 days.
4. Additional Notes
● For quality-related returns/exchanges, you must first confirm the issue with our customer service (via photos/videos) — we will only arrange returns/exchanges after verification.
● For questions or further assistance, email us at hanhuiltd@163.com. Our business hours are Monday–Friday, 9:00 AM–6:00 PM (closed on weekends and holidays).
● The return address will be provided via email after submitting the application.